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    • February 24, 2019 at 6:49 am #29195
      mariola

      Hello,

      Hello ,
      I’m trying to upload the topic but I get this error ( fil attached )

       

       

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    • February 24, 2019 at 7:06 am #29198
      Harry

      Hi Mariola,

      Thank you for choosing our theme.

      Please extract the package you downloaded from themeforest and upload gecko.zip.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 24, 2019 at 7:18 am #29201
      Harry

      Can you give us WordPress admin account and FTP account as private reply. We will check and help you solve the problem.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 24, 2019 at 5:11 pm #29216
      Harry

      Could you please send us your site admin account. We need to check before give you solution.

      Please reply on our support forum, that will help us easy track your issues and help you faster.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 24, 2019 at 9:13 pm #29223
      Harry

      Please ask your hosting supporter to help you update PHP version to 7.0 or higher.

      Regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 25, 2019 at 9:08 am #29224
      Harry

      Hi,

      The PHP version and mySQL version on your site outdated so long http://prntscr.com/mpmo0g. Please contact to your hosting supporter to help you update PHP version to 7.2 and mySQL to version 5.6.

      You can check in “Set as private reply” on forum to hide your site’s info http://prntscr.com/mpmohu

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • February 25, 2019 at 2:39 pm #29227
        mariola
        This reply has been marked as private.
    • February 25, 2019 at 3:01 pm #29228
      Harry

      Yes, i think the issue cause by Php version on your site.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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