Home › Forums › Themes Support › Claue › Server error 500 on new updated theme
Tagged: theme update issue
- This topic has 4 replies, 2 voices, and was last updated 5 years, 3 months ago by ArtK.
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January 22, 2019 at 5:58 am #28423
Hi Harry,
We tested your latest theme update on staging. We added a product to wishlist and then removed it which was all ok. However, right after we got server error 500.
On contacting hosting, they asked us to give you the following details:
****please see private post below*****
Hosting changed theme via wp-cli and confirmed theme issue. After theme change, the server 500 error went away and store is ok in default theme.
Do you know anything about this? This is wordpress 5.0.3 btw since we are testing for the major update. Production is working fine on old claue files and old wordpress. If you want, we can give you staging access to help debug if needed.
Best Regards,
Team AK
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January 22, 2019 at 5:58 am #28424This reply has been marked as private.
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January 22, 2019 at 6:23 am #28425
We re-tested and after trying to activate claue we got instant server error 500 in staging hence proving its something in claue. Hope this helps 🙂
Best Regards,
Team Ak
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January 22, 2019 at 10:52 am #28426
Hi ArtK,
Please re-install theme and plugin claue-addons.
Kind regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
January 23, 2019 at 8:07 am #28476
Dear Harry,
We uninstalled and then re-installed and now it works.
We will test more and let you know if we find any issues. So far, all looks good 🙂
Thanks a lot. No idea why it went wrong the first time we tried updating.
Best Regards,
Team AK
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