Home Forums Themes Support Claue Server error 500 on new updated theme

Topic Resolution: Resolved
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    • #28423

      Hi Harry,

      We tested your latest theme update on staging. We added a product to wishlist and then removed it which was all ok. However, right after we got server error 500.

      On contacting hosting, they asked us to give you the following details:

      ****please see private post below*****

      Hosting changed theme via wp-cli and confirmed theme issue. After theme change, the server 500 error went away and store is ok in default theme.

      Do you know anything about this? This is wordpress 5.0.3 btw since we are testing for the major update. Production is working fine on old claue files and old wordpress. If you want, we can give you staging access to help debug if needed.

      Best Regards,

      Team AK

    • #28424
      This reply has been marked as private.
    • #28425

      We re-tested and after trying to activate claue we got instant server error 500 in staging hence proving its something in claue. Hope this helps 🙂

      Best Regards,

      Team Ak

    • #28426

      Hi ArtK,

      Please re-install theme and plugin claue-addons.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #28476

      Dear Harry,

      We uninstalled and then re-installed and now it works.

      We will test more and let you know if we find any issues. So far, all looks good 🙂

      Thanks a lot. No idea why it went wrong the first time we tried updating.

      Best Regards,

      Team AK

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