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Home › Forums › Themes Support › Gecko › The checkout section page not working

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    • February 3, 2022 at 7:23 pm #42804
      prabisha
      Support Expired

      The website’s checkout section page, contains  two boxes which are not clickable(faded). We inspected on that section, and on changing some CSS code i.e from position:absolute to position:relative , the section was clickable. We tried to add code on the theme editor and additional css section, but it didn’t work.  We mailed the issue earlier to Janstudio, and with your suggestion we currently have deactivated the “continue shopping” and “estimated delivery” plugin on our site(which were earlier present on the checkout page). Could you please provide us a quick solution. We are stuck at it for 3 days.

      Also, any changes you make or any plugin if you deactivate, please let us also know, as this site is very crucial to us.

      Below are the images attached

       

    • February 4, 2022 at 5:00 pm #42805
      Harry
      Support Expired

      Hi Prebisha,

      Sorry for late reply.

      Can you please send me FTP account too?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 4, 2022 at 5:46 pm #42806
      Harry
      Support Expired

      I see the error, please try contact to hosting support https://tppr.me/fNhPJ

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 6, 2022 at 12:01 pm #42812
      prabisha
      Support Expired
      This reply has been marked as private.
    • February 6, 2022 at 9:52 pm #42828
      Harry
      Support Expired

      Hi,

      The cpanel need verify code to access. Can you create FTP and send it to me?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 7, 2022 at 11:33 am #42829
      prabisha
      Support Expired
      This reply has been marked as private.
    • February 7, 2022 at 9:24 pm #42833
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 8, 2022 at 12:20 pm #42835
      Harry
      Support Expired

      Can you please send me the code to access cpanel?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 8, 2022 at 3:21 pm #42836
      prabisha
      Support Expired
      This reply has been marked as private.
    • February 8, 2022 at 3:30 pm #42837
      Harry
      Support Expired

      Please send me the code just send to your phone.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 8, 2022 at 4:30 pm #42838
      prabisha
      Support Expired

      This is the code: 599049

      If it doesn’t work, then tell us again will send code immediately.

    • February 8, 2022 at 4:38 pm #42840
      Harry
      Support Expired

      Please send me new code, thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • February 8, 2022 at 4:39 pm #42841
      prabisha
      Support Expired

      This is the code:771731

    • February 8, 2022 at 5:56 pm #42842
      Harry
      Support Expired

      Hi,

      Please contact with Godaddy support for help https://tppr.me/jzXr8. It like the hosting not support ajax.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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