The checkout section page not working

[prabisha]

The website’s checkout section page, contains  two boxes which are not clickable(faded). We inspected on that section, and on changing some CSS code i.e from position:absolute to position:relative , the section was clickable. We tried to add code on the theme editor and additional css section, but it didn’t work.  We mailed the issue earlier to Janstudio, and with your suggestion we currently have deactivated the “continue shopping” and “estimated delivery” plugin on our site(which were earlier present on the checkout page). Could you please provide us a quick solution. We are stuck at it for 3 days.

Also, any changes you make or any plugin if you deactivate, please let us also know, as this site is very crucial to us.

Below are the images attached

 

[Harry]

Hi Prebisha,

Sorry for late reply.

Can you please send me FTP account too?

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

I see the error, please try contact to hosting support https://tppr.me/fNhPJ

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[prabisha]

This reply has been marked as private.

[Harry]

Hi,

The cpanel need verify code to access. Can you create FTP and send it to me?

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[prabisha]

This reply has been marked as private.

[Harry]

This reply has been marked as private.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Can you please send me the code to access cpanel?

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[prabisha]

This reply has been marked as private.

[Harry]

Please send me the code just send to your phone.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[prabisha]

This is the code: 599049

If it doesn’t work, then tell us again will send code immediately.

[Harry]

Please send me new code, thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[prabisha]

This is the code:771731

[Harry]

Hi,

Please contact with Godaddy support for help https://tppr.me/jzXr8. It like the hosting not support ajax.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Author]

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