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October 30, 2019 at 1:39 pm #34316fcurbanSupport Expired
Dear Jan Studio,
I just update my support,
I do find a bug in the Theme Gecko
Uncaught TypeError: Cannot read property ‘top’ of undefined at AddtocartFrame (theme.js?ver=5.2.4:760)
If you add to card with single products the product is not add to card (see underneath)
I need to solv this problem quick, because clients are not able to buy this single products. https://fcurban.eu/product/fc-urban-1-pack-london/
The error does not occur with subscriptions products as you can see, https://fcurban.eu/product/fc-urban-member-smart-london/
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October 30, 2019 at 6:23 pm #34322HarrySupport Expired
Hi,
Thank you for renew support.
I check your site and see it now running outdated version of theme. Please follow this topic to update theme to new version. http://support.janstudio.net/forums/topic/updating-the-theme/
Let me know if issue still there.
Kind regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
October 30, 2019 at 8:06 pm #34325fcurbanSupport Expired
I update the theme and error still occurs
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October 30, 2019 at 8:21 pm #34326HarrySupport Expired
Did you try update other plugin?
I see WooCommerce is latest but other plugin still outdated.
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
October 30, 2019 at 8:24 pm #34327fcurbanSupport Expired
what other plugin do you mean? Can you be more specific.
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October 30, 2019 at 8:32 pm #34328HarrySupport Expired
Please go to Dashboard > Plugins > Íntalled plugin and check.
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
October 30, 2019 at 8:37 pm #34329fcurbanSupport Expired
done but still occurs
Uncaught TypeError: Cannot read property ‘top’ of undefined at AddtocartFrame (theme.js?ver=5.2.4:760)
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October 30, 2019 at 8:47 pm #34330fcurbanSupport Expired
I updated all the plugings,
still error Cannot read property ‘top’ of undefined at AddtocartFrame (theme.js?ver=5.2.4:760)
please help me
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October 30, 2019 at 8:55 pm #34331fcurbanSupport Expired
please reply soon, because i am in big problem at the moment.
Uncaught TypeError: Cannot read property ‘top’ of undefined at AddtocartFrame (theme.js?ver=5.2.4:760)
If you add to card with single products the product is not add to card (see underneath)
I need to solv this problem quick, because clients are not able to buy this single products. https://fcurban.eu/product/fc-urban-1-pack-london/
The error does not occur with subscriptions products as you can see, https://fcurban.eu/product/fc-urban-member-smart-london/
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October 30, 2019 at 8:55 pm #34332HarrySupport Expired
Hi,
The issue because your site remove footer. Please add #footer element for your site.
Kind regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
October 30, 2019 at 8:57 pm #34333fcurbanSupport Expired
how do I add #footer element for your site.?
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October 30, 2019 at 9:11 pm #34334fcurbanSupport Expired
I did intalled a footer, but error still occurs. I do think it is a bug in theme. please help me
Uncaught TypeError: Cannot read property ‘top’ of undefined
I do find a bug in the Theme Gecko
Uncaught TypeError: Cannot read property ‘top’ of undefined at AddtocartFrame (theme.js?ver=5.2.4:760)
If you add to card with single products the product is not add to card (see underneath)
I need to solv this problem quick, because clients are not able to buy this single products. https://fcurban.eu/product/fc-urban-1-pack-london/
The error does not occur with subscriptions products as you can see, https://fcurban.eu/product/fc-urban-member-smart-london/
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October 30, 2019 at 9:26 pm #34335fcurbanSupport Expired
PLEASE HELP ME. I AM DESPERATLY LOOKING FOR THE SOLUTION
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October 30, 2019 at 9:44 pm #34336HarrySupport Expired
Hi,
I fixed issue on your site by change setting of Direct Checkout plugin https://prnt.sc/pq6yu1 and uncheck Ajax add to cart behavior on detail page https://prnt.sc/pq6ye6
Kind regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
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