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Home › Forums › Themes Support › Claue › When I clicked on the color, and clicked again to play the video, a serious erro

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    • October 11, 2022 at 6:03 am #43396
      kor
      Support Expired

      Hi,

      When I clicked on the color, and clicked again to play the video, a serious erro.

      The screen is black and cannot be clicked or played.

       

      However, the video plays normally without clicking on the color

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    • October 11, 2022 at 5:52 pm #43400
      Harry
      Support Expired

      Hi Kor,

      Thank you for choose our theme.

      Can you send me the link where the error show. I need to check before give you solution.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • October 11, 2022 at 7:54 pm #43401
      kor
      Support Expired
      This reply has been marked as private.
    • October 11, 2022 at 10:30 pm #43402
      kor
      Support Expired
      This reply has been marked as private.
    • October 11, 2022 at 11:20 pm #43406
      Harry
      Support Expired

      Hi,

      Can you send me admin account to check?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • October 11, 2022 at 11:47 pm #43407
      kor
      Support Expired
      This reply has been marked as private.
    • October 12, 2022 at 12:37 am #43408
      Harry
      Support Expired

      Hi Kor,

      1. The video link should be https://tppr.me/gb5TF https://tppr.me/Pg6ba not
      2.  You need remove place holder and image and upload new https://tppr.me/5eBR6 and upload image for each variation https://tppr.me/uBiC1

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • October 12, 2022 at 1:00 am #43409
      kor
      Support Expired
      This reply has been marked as private.
    • October 12, 2022 at 5:13 pm #43412
      Harry
      Support Expired

      Hi,

      You need add product as variable product and add attribute for product https://tppr.me/UqI6S

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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