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  • in reply to: Problem uploading file on individual product page #4823

    This is the old theme;

     

    https://restored316designs.com/product/blossom-theme/

     

    When I switched to the old theme, and back to Claue – I had to pretty much re-worked my whole website to get all the widgets/custom media sizes for the product display back to how they were originally set up.  I won’t be able to switch back to the old theme.

    BTW, since turning off the AJAX on Claue – my blog page header images also do not work at the top of the page (where it shows the first three blog posts as a “header”).

    • This reply was modified 6 years, 11 months ago by abfchgirlx.
    in reply to: Problem uploading file on individual product page #4708

    Thanks – but we’re not there yet.  We still have the exact same issue.  All I am seeing in the replies above is “workarounds” but no permanent fix.  I want a permanent fix that doesn’t disable everything things which leads to additional problems – I want the original problem fixed.

    Let me first say; The old theme worked fine with the Ajax support and can upload the art to the shopping cart – but Claue’s Shopping Cart can’t handle the AJAX support AND the option for the buyer to upload an image to the product via the product page.

    The new problem; Disabling the AJAX breaks the Claue theme –  the mini slide to cart option now vanishes and is replaced with an ugly green “add to cart” confirmation bar at the bottom of the page.  I want the mini-slide to cart option to remain the same as advertised AND include the option for a buyer to upload art on the product page via WooCommerce Product-Add Ons plugin.

    Let me break it down more bluntly; you guys need to fix the shopping cart of the theme, so files can be uploaded to the product page and added to the shopping cart WITH Ajax support enabled; so this way the slide-out shopping cart stays in tact.

    Now, how can we make sure this gets done properly?

     

    I saw on the forums there is a lead tech named “Foster.”  Can he step in please, and advise for a fix on this?

    in reply to: Problem uploading file on individual product page #4679

    Hi There!

     

    WooCommerce said that their plugin is working as it should – and suggested I try a different theme.  I switched back to my old theme, and uploading a file to the item in order to add it to my shopping cart.
    Attached is proof that marking the field as “required” which demands a buyer to upload an image, in order to add the item to their shopping cart, works fine on my old theme.

     

    However with, Claue, it simply will not work.  Claue will not allow the file to be attached or uploaded to the order..  How can we get this fixed?  It’s truly a bug with Claue theme.

    • This reply was modified 6 years, 11 months ago by abfchgirlx.
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    in reply to: Problem uploading file on individual product page #4580

    Thanks!  I’ll check with WooCommere Support.  It’s the WooCommerce Product Add-On plugin that we use.  I’ll keep you posted.

    FYI – Marking as resolved.

     

    Went into Claue Theme Settings > WooCommerce > Selected which Sidebar “Widget” to use as a Sidebar > saved …. now it’s fixed.

    Thanks!

    Okay – followed instructions.  header issue resolved.
    WooCommerce Sidebar is not resolved.  It did remove the text – and it won’t show anything in the WooCommerce Sidebar Widget.

    I checked the div tag for that field, and it’s empty.  So nothing is being hidden by CSS.  But for whatever reason – that left sidebar code is not connecting to the “WooCommerce Sidebar” widget.

    Where in the code files can we properly confirm that the code is connected to “WooCommerce Sidebar widget”?  I think once we find where it’s broken, we can fix it, and then it will properly load the information from the “WooCommerce Sidebar” widget.

     

    I have checked my functions.php file – and I cannot find it.
    Thanks!

     

    PS – Attachment below showing left WooCommerce Sidebar Widget is not showing anything – the widget itself is missing from the theme.

    • This reply was modified 6 years, 11 months ago by abfchgirlx.
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    in reply to: Problem uploading file on individual product page #4573

    Thanks – but submitting the file IS a requirement or this item has no point in being purchased and the whole theme itself has lost it’s purpose to being functional.

    How can this be fixed, properly?  How can my customers upload a file with Claue theme?

    But if I empty out the WooCommerce Categories Menu Sidebar….  it will remove it in BOTH locations.  I only want to remove it in one location – which is the header.  How can I do that if the widget is linked to two different spots on the home page?

    I want the Product Categories/Search box to remain on the left of the products – like it is currently (see screen shot attached above).

Viewing 8 posts - 11 through 18 (of 18 total)