Harry

[Harry]

Hi,

I check the manage file but don’t see the .htaccess and wp-config.php https://prnt.sc/x4x292
Can you ask hosting support or grant permission of my account?

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi Mamun,

Can you send me your site FTP account. We need to investigate the issue.

Thanks

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

Please edit parent menu item and add class “mega-menu” https://prnt.sc/x4hllv

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi Anvistores,

Please try deactivate plugin related to button “Click to verify phone number” I think this plugin affect to checkout button.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

The error message will show when you click on Add Bundle to Cart.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

I’m not sure what cause issue, please try deactivte plugin one by one and check.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Thank you for your kind words!

I see the error wp-admin/admin-ajax.php [HTTP/2 500 Internal Server Error 3055ms] https://prnt.sc/wztzua

Please check this.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi anvistore,

I check your site and see you’re running outdated version of theme and plugin on your site. Please update theme to latest version http://support.janstudio.net/forums/topic/updating-the-theme/ after that please try deactivate plugin one by one if issue still there.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi,

Thank you for choose our theme.

I check your site and see error js “Uncaught TypeError: window.pixelStatus is undefined” https://prnt.sc/wzj5df

Please fix the issue relate to pixelStatus.

Kind regards

• This reply was modified 5 years, 10 months ago by Harry.

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Harry]

Hi Michael,

It now you are using header layout 2 for your site. You need change header left and header right for front end and primary menu for mobile.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Author]

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