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Viewing 10 posts - 141 through 150 (of 181 total)
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  • in reply to: Banner issue with WCMP #20760

    Dear Harry,

    Outstanding work πŸ™‚ You can mark this as resolved πŸ™‚

    We will create 2 tickets: Bugs which we found and apply to all your customers and another ticket where we need specific minor css and fixes.

    You will have a good surprise when you wake up πŸ˜‰

    Best Regards,

    Team Artk

    in reply to: Banner issue with WCMP #20752
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    in reply to: Banner issue with WCMP #20749
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    in reply to: Banner issue with WCMP #20744

    Dear Harry πŸ™‚

    Did you have a look at this yet ?

    Thanks a lot.

    Best Regards,

    Team Artk

    in reply to: Infinite Scroll incorrect number of columns #20680

    Hi Karen,

    We began using FTP to avoid using a depreciated plugin (read security) πŸ˜‰

    However, Harry said before that the new plugin should be ok BUT we never tested the new one.

    If the theme is indeed updated properly, then I think its time for Harry to take over to see why the infinite scroll is having issues πŸ˜‰ My first guess would have been cache in the server level + browser (both).

    If you think the theme is not updated properly, then FTP method is the best and honestly it is not very difficult.

    However, its best to let Harry check if the theme has been updated properly and if not, he will surely fix.

    The issue can always be caused by other plugins and hence, if update does not solve, we need to dive deeper πŸ˜‰ Probably a Javascript issue.

    Our best advise is to test old plugin in the test environment. If you see the issue is resolved, then you know that the update never happened. Old plugin might be still working but do not risk production environment with old stuff πŸ˜‰ However, you will know about the update. You can use simple localhost to test it out safely πŸ˜‰

    Have a nice day and good luck πŸ˜‰

    Best Regards,

    Team Artk

     

    in reply to: Infinite Scroll incorrect number of columns #20676

    Hi Karen,

    Firstly, I hope you understand that we are NOT claue support. We are just users of claue. The real person to help you with technical details is Harry πŸ™‚

    If you are ok with the fact, that we are not experts and just normal users, then read on.

    1. If you never updated the theme before, please check out the article pinned in the forum from Harry about how to update. You can install the plugin mentioned in his post which will manage the claue theme update in one click.
    2. If you want to do manually, then you need to be careful. Do you use a child theme? If no,Normally, we first deactivate the theme. (you can even activate store front theme in case you need front end access). Then you login using FTP and rename old theme files and upload new ones. If you upload using FTP, you need to unzip in your local machine and upload only the folder named ‘claue’. However, you can upload the zip using backend–> appearance—>theme–>add new.3. Both new and old version of claue theme will appear in the backend which is normal. Activate the new one by checking version number. Test everything and then delete old renamed theme files from server.

      If you use child theme, we normally deactivate child theme, then install using method above and activate parent new theme and finally reactivate the child theme.

    Always use child themes to save Harry’s (and importantly your own)Β  time πŸ˜‰

    If all this is complicated for you, just follow what Harry said and install the plugin πŸ˜‰

    For your help you can read this :Β https://www.designwall.com/guide/update-wordpress-themes/

    Best Regards,

    Team Artk

    in reply to: Infinite Scroll incorrect number of columns #20673

    Please backup everything fully before update so you can restore old site in 1 click πŸ™‚ (All Files+ database).
    Still better if you can test on staging environment to see if issue is resolved.

    No backup = No update.

     

    Good luck,

    Team Artk

    in reply to: Infinite Scroll incorrect number of columns #20671

    Are you using the latest version of Claue? πŸ˜‰ Harry fixed the infinite scroll issue in the latest Claue update after we first pointed out the issue. No such issue in our site with new update.

    Regards,

    Team Artk

    in reply to: Recommendations and New Ideas #20613
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    in reply to: Recommendations and New Ideas #20612

    Please make claue compatible withΒ https://wordpress.org/plugins/ti-woocommerce-wishlist/

    This wishlist plugin is far better than yith and offers amazing functionalities and pricing πŸ™‚

    If I am right, this plugin will be the market leader soon. Please ensure CSS compatibility in future updates πŸ™‚

    Regards,

    Team Artk

Viewing 10 posts - 141 through 150 (of 181 total)