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  • May 22, 2020 at 7:52 am in reply to: BARRAS LATERALES BLANCAS AL CARGAR PAGINA #36551
    KaluKalu
    Support Expired

    white sidebars when loading my page:

    Here I put a background jpg to load before the video:

    May 19, 2020 at 5:14 pm in reply to: QUITAR ELEMENTOS DEL HEADER #36476
    KaluKalu
    Support Expired

    thankyou!

    May 19, 2020 at 5:12 pm in reply to: Double scroll bar after activating footer elementor #36475
    KaluKalu
    Support Expired

    Hi. Clear your browser’s cache so you can see what I mean by the side blocks. when loading the page that appears.
    I have tested it in Safari, Chrome and Firefox. Also on mobile.
    Thank you.  —> https://www.loom.com/share/c51c0da8c4e747a09e6d6464d2e4aaec

    May 19, 2020 at 8:46 am in reply to: QUITAR ELEMENTOS DEL HEADER #36469
    KaluKalu
    Support Expired

    Hi. I have placed the code where it has indicated, but the order tracking option still appears. attached images.
    I deactivated my cache plugin and I cleared the cache of my browser.

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    May 18, 2020 at 3:09 pm in reply to: Double scroll bar after activating footer elementor #36437
    KaluKalu
    Support Expired

    ok. muchas gracias.

    May 17, 2020 at 1:57 pm in reply to: Double scroll bar after activating footer elementor #36405
    KaluKalu
    Support Expired

    Hi Harris.
    Your computer is configured to hide the scroll bar. please enable it in show (mac / system preferences / general)
    please i need your help with:
    – remove double scroll bar
    – remove two white side blocks that appear when loading the page.

    Thanks a lot

    May 17, 2020 at 9:16 am in reply to: Double scroll bar after activating footer elementor #36400
    KaluKalu
    Support Expired

    Hi, I have created a custom header with the header&footer plugin and now I only have a scroll bar.

     

    – the problem is that the header did not stay with the initial design, the plugin does not give me customization options to copy the original design of the theme.

     

    – the white side blocks continue to appear when loading the page.

     

    please your help

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    May 17, 2020 at 9:01 am in reply to: Double scroll bar after activating footer elementor #36399
    KaluKalu
    Support Expired

    Hi, thanks for your response.
    Since I activated the elementor footer, the page has no header. even removing the footer template from elementor. The header is hidden behind the content of my home page. (This problem only happened with the home page.)It only appeared when you activate the stickyheader option and scroll down…
    Nor did removing the custom footer of elementor return to its previous state.

    The solution I found was to move my content down 60 pixels and the hidden header could already be shown behind. but it has two scroll bars, that is the problem and also when you load the page, you see two white side bars as seen in the photo that I attach

    then install the header & footer plugin to install my custom footer.

    Now I only have the two problems of the photos that I attach.
    tested in chrome, firefox , safari

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