Micky

[Micky]

Hi Harry,

Thanks for getting back to me, we’ve put a default product selection now which will be great for conversions.

It’s still not obvious to see what has been selected though, when I click the boxes the colour changes but the selected box is not visible. How can I change this so the selected box has another colour? http://prntscr.com/odp6j6

 

Second question is regarding the shipping, we ship from China and from Spain but I would like to remove this setting from the page and only show the delivery time when the visitor filled in this delivery address (Spanish address will get Spanish shipping times) while other countries all get standard shipping time. Is there a way to set this?

People should not see where we ship from exactly and seeing “china” there for sure does not help with conversions.

Thanks,

Michael

 

 

 

[Micky]

Good afternoon,

 

After another month of testing we would like to implement some improvements on the product page, please have a look at the following:

• When a visitor lands on the page a default colour should be selected already so the visitor can click “add to cart” immediately instead of having to go through the options first.

 

• When a selection is made on the product listing page (colour, plug) the box does not change colour and its not obvious for visitors that they have selected something, this really confuses potential buyers. Is there a way to mention the selection above the “Add to Basket” button and make it more obvious a selection has been made?

 

• The colour selection should be text all the time and not an image, this is unclear for visitors as the images do not speak for themselves all the time. I tried deactivate this in the Attribute settings for each product but it’s impossible to de-activate this option (Display product variations as image) for some reason?

 

The above 3 would improve our conversion rate as the check-out process seems to be confusing for some people. Thanks again for your support.

 

Best,

Michael

[Micky]

You guys are unbelievable really, customer service has been top notch, getting a solution within 24-48hours is amazing value for us.

 

Thanks again and keep up the good work, loving the template 🙂

 

Best,

Michael

[Micky]

Please have a look at the screenshot, could you please send a shortcode that removes this whitespace between those elements so its listed neatly under the “add to cart” button? Preferably the trust icons above the “delivery and return” button.

http://prntscr.com/nr32ly

 

Thanks 🙂

[Micky]

Thanks guys, all problems have been solved except my payment buttons are really messy, please have a look at the attached screenshots.

Screenshot: Those two buttons should be below each other so the “or” makes sense between the two buttons and have the same size, could you please send me a code for that?

Regarding issue 1 in the message above: The code does not work, it’s weird those buttons are so big in size, especially on desktop it looks weird.

Thanks

 

 

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[Micky]

A new issue showed up since I tried to fix the issue with the reviews that were visible on my product page (while deleted in the admin settings). All the new products I add into my store now I am unable to add any reviews, when I click on import reviews nothing happens. Could this have anything to do with the solution you proposed a while ago?

I did the actions on this page:https://wordpress.org/support/topic/reset-star-rating/

Now the import reviews button does not react at all on any of my product pages and I’m unable to add any reviews, even on new product I add (I tested several things).

Thanks

[Micky]

Morning,

I am unable to solve the above two issues and I have spent countless hours to solve this. The code provided does not work and only moves the “add to wishlist” icon a little when added in the shortcode option.

Regarding the phone number field I never modified anything regarding this, clients do not fill in the phone field now (while its set as mandatory in the settings) and it gives us lots of administration post order as we need to manually contact people and ask for mobile.

I have a third issue which I had since day 1 and unable to solve it, also on this spent many hours trying to solve it:

Wireless Charger 10W – Fast Wireless Charging Pad for Gamers – Quick Charge 3.0 Universal Wireless Charger

Have a look at the video in the product description, this is a real pain and will in no case centre in the page, I have tried to remove the dimensions from the htlml and removed/added the product another time but the same issue comes up once I centre the video it goes into this super small mode centred on the left side of the page. (on all my product pages)

Thanks for your support, the above issues are holding us up and we are clueless as how to solve it.

Best,
Michael

 

 

[Micky]

• Could you please explain a bit more point 2 (your last message above), I tried to modify the code in the additional CSS field but nothing is changing, I have 3 check-out buttons on mobile all with different dimension and location, it looks very messy. Also on Desktop the buttons are not synched with each other.

 

• The phone field in the check-out is not responding to the settings I am modifying, the phone field is set as required but still it shows as optional in the check-out menu. For some reason when I change this setting to required it does not change, other settings here work perfectly. It’s not related to shipping calculations as you mention above, but it is the field itself which does not reacts to the change in settings (have a try yourself)

Thanks for your support.

Best,
Michael

 

[Micky]

Hi lads,

 

I’m back with a few issues I encountered during my testing period, and I am not able to solve them myselve:

– Breamcrumb text colour – change to white
– Paypal and checkout button need be synchronised and all same in size, this looks very bad now on mobile (https://www.dropbox.com/sh/9trt2lr532h9ubj/AABvow-cCXQTort8SHxutl_la?dl=0)
– Videos not centered on all product pages, tried fixing this for a while now.. http://prntscr.com/njjdb0
– I would like to have my description next on the right side of my product images on the product page, why is this space empty? It should be above the add to cart button.
– Product wishlist, border of the frame needs be black http://prntscr.com/njjdwq
– Mobile phone field set as required but still motion in checkout page, resulting in clients not filing in their mobile for tracking and blocking my order process
– Some products show reviews that are not visible in the back-end, they are in Russian and this is bad for my niche store. Is there a way to reset then per product or how could I fix this?

Thanks,

Michael

 

[Micky]

Dear,

Thanks a lot for your feedback, we still have 3 issues remaining.

• Our Standard paid shipping should automatically disappear once the amount has reached 15 EUR, now when we have an order of 15 EUR we have the free shipping option available and also the paid, this is very confusing and we had orders already where people paid for the shipping instead of selecting free.
• The mobile menu on the footer needs to be centred instead of left aligned
• We are unable to synch our Facebook store with our woocommerce store, for some reason the API can not pick it up while the pixel is correctly installed. After testing the site it says that I need to install microdata tags, but I have all my product details filled in, more info here: https://business.facebook.com/ads/microdata/debug

Our site is https://www.chargichargi.com

The last issue is preventing us from adding out products to our store on Facebook, any recommendations are welcone.

Best,

Michael

[Author]

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