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Hi Harry,

Many thanks for the answers.

Layerslider responsiveness – taking out the slide height broke it but we figured out the answer – under ‘Full-width slider settings’, you need to specify the pixels for ‘responsive under’ and ‘layers container’. We played around with some numbers and it turned out to be the width of the slider photo – 1280 px. This seems to have fixed it.

Thanks for the image dimensions – we have loaded them and we’ll reload the images which are cut off to see how that works.

WP Bakery Builder for the new row above footer – sorry but I didn’t understand your answer. Would you mind taking a look at the draft of the page we’ve built for that and let us know what the problem is? The text and form fields need to go inside the row (it is not letting us transfer it there) and the need to be all on one line.

Currency settings – so we’ve switched the WOOCS plugin off again. Cleared all caches including cloudflare. Same error as before – it does not geolocate – it always shows prices only in USD (eg. user from UK loads site but prices show up in USD not GBP) and it will not change currency on the page (eg. on dresses page you change from say USD to GBP, it stays on USD). These are not caching issues, something else is the problem.

We even switched off Cloudflare and tested it from proxy servers in different countries to see the currency which would load and if it would change currencies on the page and the issues were still there.

Thanks again in advance.

 

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Hi Harry,

Many thanks for getting back to us regarding the issues so quickly, really appreciate it.

Thank you too for the fixes – some things worked, others not, so will go through those below:

-slider size on desktop is fixed, thank you! On mobile however, it is still far too big and cut off awkwardly. We do have responsive mode for mobile switched on on layer slider so not sure if there is a conflict somewhere with the theme. It does display correctly with these slider settings on the live site.

-image cropping. We know about those image optimisation sites so happy to use those. But could you please let me know what the maximum product dimensions (width and height) need to be on the product page to display correctly and all the same size? What do we need to be cropping them to?

-thank you for the fix on the product categories sidebar. The list now appears as it should on the side. For some reason though, it only appears when the page ‘Dresses’ (the main shop page) is selected but not on the other top menu category pages like Occasion Glam, ‘On Sale’ etc etc where it should also appear. We do have the categories widget added to the primary sidebar and we also have the sidebar view enabled on those categories. It appears with this set up on each of those menu pages on the live site so not sure what is going wrong here. Could you advise?

-thank you for the code snippet for the main menu (lobster font). The menu is super tiny now so we’ve added this code snippet to the style.css:

.jas-menu > li > a {
font-size:25px!important;
}

It hasn’t worked – could you suggest an alternative one that does?

-Newsletter Sign Up Row (above footer). We’ve set up a page through Bakery Page Builder as you suggested. Added the row but could not get the text option to add inside the row (it now appears above it). We also added the shortcode for the newsletter alongside the text. This along with the text all stacks one under the other rather than in one line as it should in the row. How can we fix this?

-multi currency not geolocating and not switching on page. So firstly, we did the steps you suggested before switching on the WOOCS plugin to see if we could run the multi currencies & geolocating correctly just with that. 1) switched off Complianz plugin; 2) set woocommerce settings to “default customer location”. Unfortunately this did not fix the issues – 1) currencies do not appear to geolocate, 2) if you switch the currency, it still does not switch on that page, and 3) the currency rate does not automatically update even though the API is set up correctly. (it will update manually if prompted)

Before I move on to us testing the multi currency set up with the WOOCS plugin switched on, I just wanted to clarify with you what the multi currency set up on Claue is meant to be able to do on its own without integrating it with WOOCS. We were advised that it does geolocate (ie a user in Australia landing on the site would see shop prices in AUD and AUD as the selected currency as opposed to the store’s default USD). Does it definitely do this on its own? If yes, let’s try to fix the issues on it alone rather than trying to integrate WOOCS into it.

We did also try to see if switching the WOOCS plugin would solve things. It only made it worse. While it did geolocate – it showed prices in the right currency for the region on the shop page BUT the currency symbol at the top right corner was incorrect (showed USD and would not change). Also the currency could not be changed on the page at all, not even on another page (which previously happened with the plugin switched off). Yet to see if it will autoupdate the rates (set to 24hrs).

If the multi currency set up on Claue is supposed to be able to geolocate, we would prefer to just fix it and run with this rather than layering up another plugin like WOOCS over the top of it. So please let us know.

If Claue can’t geolocate on its own, please let us know the exact set up you’ve integrated with WOOCS since its definitely not working at all right now. The set up we have on the plugin is the exact same one we have on the live site and its working fine there.

Thanks again, much appreciate your assistance!

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Thank you for the quick reply Harry, we’ll try out the classic editor.

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Alternatively, will the theme work on WP 5.0 with the Classic Editor plugin installed? (apparently this plugin will be made available until 2021).

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Hi Harry,

Apologies for the late reply and many thanks for sending through the fir, it worked.

Wordpress 5.0  (Gutenberg) has just been rolled out. Are we safe to update our WP to this – will Claue work with Gutenberg?

Thanks in advance for your reply.

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Hi Harry,

Unfortunately when upgrading to PHP 7.2 it appears that the site is broken, you can see the result by going to https://staging1.1950sglam.com/.

PHP is reporting the following error/s with a stacktrace

Warning: count(): Parameter must be an array or an object that implements Countable in /home/findconv/staging/1/wp-includes/post-template.php on line 284

Fatal error: Uncaught Error: [] operator not supported for strings in /home/findconv/staging/1/wp-content/plugins/LayerSlider/includes/slider_markup_init.php:82 Stack trace: #0 /home/findconv/staging/1/wp-content/plugins/LayerSlider/wp/shortcodes.php(155): include() #1 /home/findconv/staging/1/wp-content/plugins/LayerSlider/wp/shortcodes.php(48): LS_Shortcode::processShortcode(Array) #2 /home/findconv/staging/1/wp-includes/shortcodes.php(319): LS_Shortcode::handleShortcode(Array, ”, ‘layerslider’) #3 [internal function]: do_shortcode_tag(Array) #4 /home/findconv/staging/1/wp-includes/shortcodes.php(197): preg_replace_callback(‘/\\[(\\[?)(layers…’, ‘do_shortcode_ta…’, ‘[layerslider id…’) #5 /home/findconv/staging/1/wp-content/plugins/js_composer/include/helpers/helpers.php(236): do_shortcode(‘[layerslider id…’) #6 /home/findconv/staging/1/wp-content/plugins/js_composer/include/templates/shortcodes/vc_column_text.php(31): wpb_js_remove_wpautop(‘<p>[layerslider…’, true) #7 /home/findconv/staging/1/wp-content/plugi in /home/findconv/staging/1/wp-content/plugins/LayerSlider/includes/slider_markup_init.php on line 82

Here is the system report

`
### WordPress Environment ###

Home URL: https://staging1.1950sglam.com
Site URL: https://staging1.1950sglam.com
WC Version: 3.5.2
Log Directory Writable: ✔
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.12
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.59.0
OpenSSL/1.0.2q

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.5.2
WC Database Prefix: h4e_
MaxMind GeoIP Database: ✔
Total Database Size: 36.22MB
Database Data Size: 24.52MB
Database Index Size: 11.70MB
h4e_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
h4e_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
h4e_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
h4e_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.03MB
h4e_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB
h4e_woocommerce_order_itemmeta: Data: 0.28MB + Index: 0.31MB
h4e_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
h4e_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
h4e_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
h4e_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
h4e_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
h4e_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
h4e_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
h4e_woocommerce_log: Data: 0.02MB + Index: 0.02MB
h4e_commentmeta: Data: 0.02MB + Index: 0.03MB
h4e_comments: Data: 0.19MB + Index: 0.17MB
h4e_layerslider: Data: 0.14MB + Index: 0.00MB
h4e_links: Data: 0.02MB + Index: 0.02MB
h4e_options: Data: 7.48MB + Index: 4.14MB
h4e_postmeta: Data: 5.52MB + Index: 5.03MB
h4e_posts: Data: 9.52MB + Index: 0.81MB
h4e_revslider_css: Data: 0.13MB + Index: 0.00MB
h4e_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
h4e_revslider_navigations: Data: 0.02MB + Index: 0.00MB
h4e_revslider_sliders: Data: 0.02MB + Index: 0.00MB
h4e_revslider_slides: Data: 0.02MB + Index: 0.00MB
h4e_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
h4e_smartgoogleadwords: Data: 0.02MB + Index: 0.00MB
h4e_termmeta: Data: 0.09MB + Index: 0.13MB
h4e_terms: Data: 0.11MB + Index: 0.11MB
h4e_term_relationships: Data: 0.20MB + Index: 0.13MB
h4e_term_taxonomy: Data: 0.09MB + Index: 0.11MB
h4e_usermeta: Data: 0.19MB + Index: 0.19MB
h4e_users: Data: 0.02MB + Index: 0.05MB
h4e_wc_download_log: Data: 0.02MB + Index: 0.03MB
h4e_wc_webhooks: Data: 0.02MB + Index: 0.02MB
h4e_yith_wcwl: Data: 0.02MB + Index: 0.02MB
h4e_yith_wcwl_lists: Data: 0.02MB + Index: 0.05MB

### Post Type Counts ###

attachment: 1958
customize_changeset: 3
ethemeframework: 8
mc4wp-form: 1
ml-slider: 2
nav_menu_item: 26
o-discount: 1
page: 22
paypal_ipn: 12
post: 14
product: 369
product_variation: 441
pt_view: 1
revision: 771
shop_coupon: 36
shop_order: 150
shop_order_refund: 1
tt_font_control: 1
vc_grid_item: 2
wpcf7_contact_form: 1
wpephpcompat_jobs: 8
ywrac_cart: 15

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (17) ###

LayerSlider WP: by Kreatura Media – 5.5.0
The SEO Framework: by Sybre Waaijer – 3.1.4
Autoptimize: by Frank Goossens (futtta) – 2.4.2
Claue Addons: by JanStudio – 1.1.5
Cloudflare: by John Wineman
Furkan Yilmaz
Junade Ali (Cloudflare Team) – 3.3.2

Contact Form 7: by Takayuki Miyoshi – 5.0.5
Pixel Cat Lite: by Fatcat Apps – 2.4.0
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.7
WPBakery Page Builder: by Michael M – WPBakery.com – 5.5.5
Limit Login Attempts: by Johan Eenfeldt – 1.7.1
MailChimp for WordPress: by ibericode – 4.3.1
PayPal for WooCommerce: by Angell EYE – 1.5.3
WC Password Strength Settings: by Daniel Santoro – 2.0.2 – Not tested with the active version of WooCommerce
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.0.5
WooCommerce: by Automattic – 3.5.2
WP Super Cache: by Automattic – 1.6.4
YITH WooCommerce Wishlist: by YITH – 2.2.5

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #2642 – /dresses/
Cart: #6 – /cart/
Checkout: #7 – /checkout/
My account: #8 – /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Claue
Version: 1.5.1
Author URL: http://www.janstudio.net
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

Thanks again!

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Hi Harry,

Many thank for the info and the extra work on the footer, that has really helped.

We have updated PHP to version 7.2 as suggested and will work on adding the rest.

If you don’t mind, we would like to leave the thread open for an extra few days as we are currently doing the conversion on the staging copy (just in case any issues come up).

Thank you again!

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Hi Harry,

Many thanks for adding the sample home layout, much appreciate it.

Regarding the PHP version – which one is the absolute minimum we need to run Claue theme well, so that we can ask Siteground for this.

Lastly, you mentioned earlier that we will need your help to set up the footer. Can you let me know what elements we can set up by ourselves? It will help us save hours on trying to figure it out ourselves.

Thanks again!

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