Paulaube

[Paulaube]

Hi there,

here’s the full series

still not resolved

problem 1 = add to basket option takes 90 seconds or more to appear once TULIPWOOD variations are chosen

(this only variation fully configured right now = swatch 4)

problem 2 = when variation swatch is chosen image does not appear in gallery as expected (this might just be a setting i’ve missed)

Please could you take a look i’m meeting (concerned) client in the morning. Hopefully we can find solution.

THank you

Paul

 

=======================================

Hi Harry,

We’ve been trying to get this to work all day see below

 

PLease could you advise we’re a bit stuck!

 

======================================================

Hi Paul,

I am really sorry the fix did not help.

Unfortunately it will be best to contact a website theme developer to advise you about the issue as this doesn’t seem like a server side issue.
The website is not throwing any error messages and nothing will  be recorded in the error log.
Maybe some MySQL query is failing, but we are not able to confirm that.

Kind regards,

Vasil

 

——————————–
Ticket history
——————————–

From: Paul Conboy <[email protected]>
At: 27/Sep/2017 11:57
Attached: 1 file

Hi Vasil,

thank you very much for your help

I’ve just run same test again it still just “hangs” takes maybe 60 seconds to find result

see attached search i just ran

(only TULIPWOOD is configured so far)

Kind regards,

——————————–

From: Vasil Yordanov @ Vidahost Support
At: 27/Sep/2017 11:29

Hi Paul,

Apologies for the delayed reply.

I’ve created a php.ini file inside the ‘periodmouldings’ dorectory of your ‘paulaube.ltd.uk’ website and increased all your PHP memory limits.
I’ve also placed the rules suggested in the Woocommerce article inside php.ini and they should work properly now.

Would you mind double checking now and advise if you still experience the issue?

Kind regards,

Vasil

 

 

================================

 

Hi Harry,

thank you very much for your help

I’ve sent off suhosin support ticket to my hosts

i think you’re on the site now – the swatches have temp disappeared?

will check back later thank you!

Paul

===========================

 

On 26 Sep 2017, at 19:36, JanStudio <[email protected]> wrote:
Harry wrote:

Hi Paul,

Your product use many variation. Please follow this article hope this can fix your issue https://docs.woocommerce.com/document/problems-with-large-amounts-of-data-not-saving-variations-rates-etc/

Best regards

Post Link: http://support.janstudio.net/forums/topic/radio-buttons/#post-10845

 

=====================================

update –

 

system DOES eventually presenst item in stock to add to basket

BUT it takes about 90 seconds to do it = something wrong : (

still not getting SWATCH / GALLERY image to show either

Kind regards,

Paul

================================

thank you for your help with the swatch plugin i think i’ve understood it

 

Have been workiing on it today – meeting client at end of the week again

 

Couple of things…..

I’ve added ……
4 x wood variations
2 x size
untreated/primed/laquered
170/210

which apparently equated to 48 possible variations

 

I’ve loaded in specific price fiels for TULIPWOOD (only)

 

(it’s the 4th swatch on the product detail page BTW)

 

I haven’t set up the default product yet

Problem is when i try to test TULIP config it seems to ‘hang’ for 60-90 seconds / spinning blue wheel then it shows up

Also I can’t work out how to get the swatch “gallery” image to display wh selected via swatch it just shows nothing : (

It’s probably something really obvious to you!

I’ve watched the tutorials over and over but they’re based on relatively simple variations (black or red t-shirts) whereas mine is more detailed

any ideas?

http://paulaube.ltd.uk/periodmouldings/product/broughton-victorian-skirting-board/

 

http://paulaube.ltd.uk/periodmouldings/wp-admin

thank you for your help

 

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