Home Forums Themes Support Claue Can't upload picture

This topic contains 9 replies, has 2 voices, and was last updated by  Foster 1 week, 4 days ago.

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  • #9958
    wnickens
    Supported

    I keep trying to upload my logo and it keeps giving me a HTTP error messagenicksandgray.com

    The file I tried to upload is ngcircle.png

    #9992

    Hi,

    Please refer this article http://docs.presscustomizr.com/article/229-fixing-errors-when-uploading-images-in-wordpress

    If it still does not work, please let me know.

    Thank you
    Foster

    #10002
    wnickens
    Supported

    It’s still not working. I have attached the image below. I changed the image size to 72 dpi and only 3×3 inches.

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    #10005

    Hello,
    Where is your site? I saw 2 links in this ticket http://www.nicksandgray.com messagenicksandgray.com
    And please provide me a temporary admin account to check this issue.

    Thank you

    #10008
    wnickens
    Supported
    This reply has been marked as private.
    #10009

    It does not work, please check again.
    Thank you

    #10012
    wnickens
    Supported
    This reply has been marked as private.
    #10017

    Hi,

    I tried to upload other images, it works fine, so I think the problem caused your image, please ask your designer to export this image to correct format.

    Hope you understand.

    #10020
    wnickens
    Supported

    I am confused how I could upload the other png logo. I formatted both of them myself

    #10023

    Do you have PSD version of this logo?

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