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Home Forums Themes Support Claue My snapppt does not work ! please help , I can not connect my instagram feeds to

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    • #34007
      roozbehtaebi
      Support Expired

      My snapppt does not work ! please help , I can not connect my instagram feeds to home page

    • #34010
      Harry
      Support Expired

      Hi

      Thank you for choose our theme. please follow our video https://www.youtube.com/watch?v=DAdDqnB-VGY

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #34381
      Harry
      Support Expired

      Hi,

      Please reply on this topic so we can track your issue.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #34382
      Harry
      Support Expired

      Please go to Appearance > Widgets > WooCommerce Sidebar Categories Menu and remove “Product Categories” widget

      Can you please reply on our support forum, that will help us track all your issue and help you faster in future.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #34383
      roozbehtaebi
      Support Expired

      Thanks this issue is resolve , I copied the Snapp ID into the page

    • #34391
      Harry
      Support Expired

      Hi,

      Please edit Wigets > Footer #1 and change link to your logo.

      Can you please reply on our support forum, that will help us track all your issue and help you faster in future.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40411
      Harry
      Support Expired

      Hi,

      Can you send me login credential to check?

      By the way your support expired. Please renew your support at https://themeforest.net/downloads

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40413
      Harry
      Support Expired

      Hi,

      Which link through Godaddy? The renew support link at https://themeforest.net/downloads

      And please share your site link?

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40430
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40431
      roozbehtaebi
      Support Expired

      I just one to get back to the previous home page . Please help me ,

    • #40432
      Harry
      Support Expired

      It still blog page.

      Please renew your support and send me admin account.

      Thanks

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40433
      roozbehtaebi
      Support Expired

      I am not sure how to renew , please help

    • #40434
      Harry
      Support Expired

      Please go to this link https://themeforest.net/downloads and click on renew support link https://prnt.sc/zho60m

      And send me admin account, too.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40442
      Harry
      Support Expired

      Hi,

      Please login the account you bought our theme. If you login with account not bought our theme, you will not see the renew link or link to download latest version of our theme.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40794
      roozbehtaebi
      Support Expired

      I have deactivate some of my plugins and after that my website home page disappeared, please help me to fix it back.

      Attachments:
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    • #40796
      Harry
      Support Expired
      This reply has been marked as private.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

      • #40797
        roozbehtaebi
        Support Expired
        This reply has been marked as private.
      • #40800
        roozbehtaebi
        Support Expired

        I always loggin through godaddy.com admin panel

         

    • #40799
      Harry
      Support Expired

      I tried new but still can’t access

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40801
      roozbehtaebi
      Support Expired

      http://roozgallery.com/wp-admin/

      its a managed wordpress

    • #40802
      roozbehtaebi
      Support Expired
      This reply has been marked as private.
    • #40804
      Harry
      Support Expired

      I tried both to login wordpress or godaddy but still not access.

      Please check in “Set as private reply” to hide admin account.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40805
      Harry
      Support Expired

      It now i can access WordPress dashboard. I checking your issue.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40806
      Harry
      Support Expired

      I see theme and plugin on your site outdated. Please update theme and recommend plugins to latest version http://support.janstudio.net/forums/topic/updating-the-theme/

      Let me know if issue still there.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40807
      Harry
      Support Expired

      I guide you do it, so you can do yourself next time. We can’t not do for 2800 customers for one time update.

      Hope you understand for me.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40816
      Harry
      Support Expired

      I check your site it still running old version 1.6.1 https://prnt.sc/10eiteo

      Please try update again follow this topic http://support.janstudio.net/forums/topic/updating-the-theme/

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40819
      Harry
      Support Expired

      Please go to your FTP and delete folder woocommerce in wp-content > plugin and try install again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40822
      Harry
      Support Expired

      I help you delete folder and install new version WooCommerce. I deactivate plugin YITH Popup and now you site back.

      Please update theme and other plugin to new version and also wait for new version of YITH Popup plugin fix the issue.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40867
      Harry
      Support Expired

      Hi,

      Please go to Appearance > Customize > WooCommerce > Product Images > Thumbnail width and change 570 to 270.

      I recommend change your hosting provider (Siteground, https://wpengine.com/) because Godaddy slow or upgrade your hosting package.

      Please update theme follow this topic http://support.janstudio.net/forums/topic/updating-the-theme/

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40884
      Harry
      Support Expired

      Please install plugin Envato Market and update via this plugin. if you do like now please delete theme and install again.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40889
      Harry
      Support Expired

      Hi,

      Please try contact to hosting supporter.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40890
      Harry
      Support Expired

      Hi,

      I can’t access wordpress admin. Can you send me FTP account to check?

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40895
      Harry
      Support Expired

      Your hosting so slow that cause error when update file of woocommerce. Can you tell me which hosting package your site running? https://www.godaddy.com/hosting/web-hosting

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40898
      Harry
      Support Expired

      Your site it now back. Please check.

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40904
      Harry
      Support Expired

      The error message related to plugin WooCommerce, it lost file when update. I have to delete plugin and reinstall

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

    • #40909
      Harry
      Support Expired

      Hi,

      Please ask them for upgrade hosting package.

      Kind regards

      Harry
      Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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