My snapppt does not work ! please help , I can not connect my instagram feeds to

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This topic has 51 replies, 2 voices, and was last updated 2 years, 8 months ago by Harry.

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- October 6, 2019 at 8:45 pm #34007
  
  roozbehtaebi
  Support Expired
  
  My snapppt does not work ! please help , I can not connect my instagram feeds to home page
- October 6, 2019 at 10:45 pm #34010
  
  Harry
  Support Expired
  
  Hi
  
  Thank you for choose our theme. please follow our video https://www.youtube.com/watch?v=DAdDqnB-VGY
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- November 4, 2019 at 6:10 pm #34381
  
  Harry
  Support Expired
  
  Hi,
  
  Please reply on this topic so we can track your issue.
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- November 4, 2019 at 6:20 pm #34382
  
  Harry
  Support Expired
  
  Please go to Appearance > Widgets > WooCommerce Sidebar Categories Menu and remove “Product Categories” widget
  
  Can you please reply on our support forum, that will help us track all your issue and help you faster in future.
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- November 4, 2019 at 6:22 pm #34383
  
  roozbehtaebi
  Support Expired
  
  Thanks this issue is resolve , I copied the Snapp ID into the page
- November 7, 2019 at 6:10 pm #34391
  
  Harry
  Support Expired
  
  Hi,
  
  Please edit Wigets > Footer #1 and change link to your logo.
  
  Can you please reply on our support forum, that will help us track all your issue and help you faster in future.
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- February 12, 2021 at 9:44 pm #40411
  
  Harry
  Support Expired
  
  Hi,
  
  Can you send me login credential to check?
  
  By the way your support expired. Please renew your support at https://themeforest.net/downloads
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- February 12, 2021 at 10:41 pm #40413
  
  Harry
  Support Expired
  
  Hi,
  
  Which link through Godaddy? The renew support link at https://themeforest.net/downloads
  
  And please share your site link?
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- February 14, 2021 at 9:30 am #40430
  
  Harry
  Support Expired
  
  This reply has been marked as private.
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- February 14, 2021 at 12:00 pm #40431
  
  roozbehtaebi
  Support Expired
  
  I just one to get back to the previous home page . Please help me ,
- February 14, 2021 at 2:46 pm #40432
  
  Harry
  Support Expired
  
  It still blog page.
  
  Please renew your support and send me admin account.
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- February 14, 2021 at 9:29 pm #40433
  
  roozbehtaebi
  Support Expired
  
  I am not sure how to renew , please help
- February 14, 2021 at 10:37 pm #40434
  
  Harry
  Support Expired
  
  Please go to this link https://themeforest.net/downloads and click on renew support link https://prnt.sc/zho60m
  
  And send me admin account, too.
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- February 15, 2021 at 7:44 pm #40442
  
  Harry
  Support Expired
  
  Hi,
  
  Please login the account you bought our theme. If you login with account not bought our theme, you will not see the renew link or link to download latest version of our theme.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 6, 2021 at 4:55 pm #40794
  
  roozbehtaebi
  Support Expired
  
  I have deactivate some of my plugins and after that my website home page disappeared, please help me to fix it back.
  
  Attachments:
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- March 6, 2021 at 6:32 pm #40796
  
  Harry
  Support Expired
  
  This reply has been marked as private.
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
  - March 6, 2021 at 6:36 pm #40797
    
    roozbehtaebi
    Support Expired
    
    This reply has been marked as private.
    - March 6, 2021 at 6:42 pm #40800
      
      roozbehtaebi
      Support Expired
      
      I always loggin through godaddy.com admin panel
- March 6, 2021 at 6:37 pm #40799
  
  Harry
  Support Expired
  
  I tried new but still can’t access
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 6, 2021 at 6:44 pm #40801
  
  roozbehtaebi
  Support Expired
  
  http://roozgallery.com/wp-admin/
  
  its a managed wordpress
- March 6, 2021 at 6:57 pm #40802
  
  roozbehtaebi
  Support Expired
  
  This reply has been marked as private.
- March 6, 2021 at 7:27 pm #40804
  
  Harry
  Support Expired
  
  I tried both to login wordpress or godaddy but still not access.
  
  Please check in “Set as private reply” to hide admin account.
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 6, 2021 at 7:28 pm #40805
  
  Harry
  Support Expired
  
  It now i can access WordPress dashboard. I checking your issue.
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 6, 2021 at 7:31 pm #40806
  
  Harry
  Support Expired
  
  I see theme and plugin on your site outdated. Please update theme and recommend plugins to latest version http://support.janstudio.net/forums/topic/updating-the-theme/
  
  Let me know if issue still there.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 6, 2021 at 8:32 pm #40807
  
  Harry
  Support Expired
  
  I guide you do it, so you can do yourself next time. We can’t not do for 2800 customers for one time update.
  
  Hope you understand for me.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 6, 2021 at 10:01 pm #40816
  
  Harry
  Support Expired
  
  I check your site it still running old version 1.6.1 https://prnt.sc/10eiteo
  
  Please try update again follow this topic http://support.janstudio.net/forums/topic/updating-the-theme/
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 6, 2021 at 10:48 pm #40819
  
  Harry
  Support Expired
  
  Please go to your FTP and delete folder woocommerce in wp-content > plugin and try install again.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 6, 2021 at 11:50 pm #40822
  
  Harry
  Support Expired
  
  I help you delete folder and install new version WooCommerce. I deactivate plugin YITH Popup and now you site back.
  
  Please update theme and other plugin to new version and also wait for new version of YITH Popup plugin fix the issue.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 10, 2021 at 10:06 pm #40867
  
  Harry
  Support Expired
  
  Hi,
  
  Please go to Appearance > Customize > WooCommerce > Product Images > Thumbnail width and change 570 to 270.
  
  I recommend change your hosting provider (Siteground, https://wpengine.com/) because Godaddy slow or upgrade your hosting package.
  
  Please update theme follow this topic http://support.janstudio.net/forums/topic/updating-the-theme/
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 11, 2021 at 8:32 pm #40884
  
  Harry
  Support Expired
  
  Please install plugin Envato Market and update via this plugin. if you do like now please delete theme and install again.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 11, 2021 at 10:29 pm #40889
  
  Harry
  Support Expired
  
  Hi,
  
  Please try contact to hosting supporter.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 12, 2021 at 7:56 am #40890
  
  Harry
  Support Expired
  
  Hi,
  
  I can’t access wordpress admin. Can you send me FTP account to check?
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 12, 2021 at 11:16 pm #40895
  
  Harry
  Support Expired
  
  Your hosting so slow that cause error when update file of woocommerce. Can you tell me which hosting package your site running? https://www.godaddy.com/hosting/web-hosting
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 13, 2021 at 12:24 am #40898
  
  Harry
  Support Expired
  
  Your site it now back. Please check.
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 13, 2021 at 9:47 am #40904
  
  Harry
  Support Expired
  
  The error message related to plugin WooCommerce, it lost file when update. I have to delete plugin and reinstall
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- March 13, 2021 at 11:20 pm #40909
  
  Harry
  Support Expired
  
  Hi,
  
  Please ask them for upgrade hosting package.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 6, 2021 at 6:39 pm #41435
  
  Harry
  Support Expired
  
  Hi,
  
  Please go to WooCommerce > Settings > Products > Inventory > and follow this https://tppr.me/6BUx8
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 8, 2021 at 6:37 pm #41452
  
  Harry
  Support Expired
  
  Hi,
  
  Please go to WooCommerce > Settings > Product > Shop page and choose other page not sale page https://tppr.me/OGd8z
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- May 28, 2021 at 8:45 pm #41620
  
  Harry
  Support Expired
  
  Hi,
  
  Please go to WooCommerce > Settings > Product > Inventory > Out of stock Visibility > and uncheck the fields https://tppr.me/tt75i
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- June 17, 2021 at 6:29 pm #41720
  
  Harry
  Support Expired
  
  Hi,
  
  Please go to Claue > Theme Option > Header and upload regular and retina logo.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- July 22, 2021 at 7:23 pm #41931
  
  Harry
  Support Expired
  
  Hi,
  
  Please send me FTP account to check?
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- July 23, 2021 at 12:37 pm #41936
  
  Harry
  Support Expired
  
  Hi,
  
  Did you send me account to control correct folder? I tried but folder “www/wp-content/plugins/e-ghl-woocommerce-payment-gateway” not found. It show error message from this folder
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- July 23, 2021 at 4:13 pm #41938
  
  Harry
  Support Expired
  
  Hi,
  
  I tried the account you sent can’t connect to FTP, the account you sent login to WordPress dashboard.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- July 24, 2021 at 11:16 pm #41949
  
  Harry
  Support Expired
  
  Hi,
  
  The issue related this plugin e-ghl-woocommerce-payment-gateway please contact to plugin author.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- July 25, 2021 at 4:22 pm #41952
  
  Harry
  Support Expired
  
  yes,
  
  You can try with clean version of WordPress first.
  
  Kind regards!
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- July 25, 2021 at 8:39 pm #41953
  
  Harry
  Support Expired
  
  Please try backup your site first or try another plugin for payment gateway.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- July 26, 2021 at 11:26 am #41954
  
  Harry
  Support Expired
  
  Hi,
  
  After bạckup, please try with clean WordPress.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- July 26, 2021 at 12:04 pm #41955
  
  Harry
  Support Expired
  
  how is the plugin author suggest you?
  
  Please follow plugin author suggest
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- August 1, 2021 at 10:46 am #42026
  
  Harry
  Support Expired
  
  Hi,
  
  I think the conflict between the plugin with WooCommerce.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- August 23, 2021 at 6:17 pm #42120
  
  Harry
  Support Expired
  
  Hi,
  
  Please edit page and change featured image.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- August 25, 2021 at 5:32 pm #42138
  
  Harry
  Support Expired
  
  can you tell me more your issue when change featured image. I’m not clear.
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- August 26, 2021 at 10:31 am #42143
  
  Harry
  Support Expired
  
  please reply on this topic http://support.janstudio.net/forums/topic/my-snapppt-does-not-work-please-help-i-can-not-connect-my-instagram-feeds-to/#post-42138 so i can track your issue.
  
  Thanks
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
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