Home › Forums › Themes Support › Gecko › Unable to access wp-admin/options.php and save theme options
- This topic has 26 replies, 2 voices, and was last updated 5 years, 9 months ago by Harry.
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AuthorPosts
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July 10, 2018 at 1:33 pm #22458
Hi there, I am unable to save the theme options, whenever I press save, it will direct me to wp-admin/options.php which will hit ERROR-404.
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July 10, 2018 at 2:55 pm #22459
Hi,
Could you try deactivate plugin one by one and check again, if issue still there please send me your site admin account as private reply. I will check and help you solve.
Best regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
July 10, 2018 at 2:58 pm #22460
It’s been resolved. Thank you
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July 10, 2018 at 3:54 pm #22461This reply has been marked as private.
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July 10, 2018 at 4:50 pm #22463
Hi,
I check your site and still go to Theme Option http://take.ms/1ZMT6. Do you have new issue?
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
July 10, 2018 at 4:51 pm #22464
It can work because i perform a clean installation again, apparently there is something wrong about the sample data. After i imported it, there will be a problem again
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July 10, 2018 at 4:53 pm #22465
Hi,
Please install recommend plugins at Appearance > Install plugins before import sample data. If issue still there, please let me know.
Thanks
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
July 10, 2018 at 4:54 pm #22466
Yeah, i do installed all of them… you can check
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July 10, 2018 at 5:05 pm #22467
Hi,
I imported sample data on your site, it now go to Theme Option still work well.
Best regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
July 10, 2018 at 5:05 pm #22468
But all of the images are missing? or in a null format…
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July 10, 2018 at 5:06 pm #22469
I tried with the organic theme, can you help me to change to it? How about the demo data for fashion-1, fashion-2 and so on
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July 10, 2018 at 5:17 pm #22470
I changed to organic theme and the problem has occured again…
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July 10, 2018 at 5:22 pm #22472
Hi,
I change to Organic demo content. Please check it still work well.
All images are just used for Preview Purpose Only. After import sample data they will be replace with place holder image because the copyright and license.
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
July 10, 2018 at 5:26 pm #22473
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July 10, 2018 at 5:52 pm #22477
Could you tell me how to have this link? Did you manual input link?
Please go to Dashboard > JanStudio > Theme Option to change Theme Options
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
July 10, 2018 at 7:40 pm #22484
Yes i did go to Dashboard > JanStudio > Theme Option to change Theme Options, after i click save then it will redirect me to the page as photo attached.
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July 10, 2018 at 11:23 pm #22496
Hi,
Please try copy default code at https://codex.wordpress.org/htaccess and replace code in .htaccess in root folder of your site.
If issue still there please send us your site FTP account as private reply.
Thanks
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
July 11, 2018 at 9:11 am #22519This reply has been marked as private.
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July 11, 2018 at 10:07 am #22520
Hi,
Please try again, now it working.
Best regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
July 11, 2018 at 11:45 am #22522
Hi there,
Yes it is working for now.. can i know what is the root cause and the solution you applied?
Thanks
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July 11, 2018 at 7:50 pm #22538
Hi,
I open file .htaccess and check it still same with default.
I open wp-config.php file and change to
`$table_prefix = ‘wp_’;
and change again as your setting.
I’m not sure which cause the issue.
Best regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
July 14, 2018 at 5:33 pm #22722This reply has been marked as private.
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July 14, 2018 at 10:27 pm #22738
Hi,
Please try contact your hosting support and check log of your hosting. Is it full disk or overload?
Best regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
July 15, 2018 at 10:24 am #22747
Hi Harry,
Nope, nothing like this occured, i checked the cpanel status, everything seems normal, i can access the webpage “https://mocy.my/mocy-admin/options.php” directly though, but it cant after i want to save the theme options.
Thank you
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July 15, 2018 at 6:41 pm #22772
Hi,
I see you use plugin Wordfence and WP Hide & Security Enhancer.
I see WP Hide & Security Enhancer slow your site and cause the issue can’t save option
Please check this video https://www.wordfence.com/blog/2017/10/should-you-hide-wordpress-login-page/ it don’t need to use plugin to change admin login.
Best regards
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio -
July 19, 2018 at 10:02 am #22959
Hi there,
Yeah i removed the plugin already, but now i cant view the woocommerce status page (return error 404) even after i reinstall it and i also cant save settings on the woocommerce booster page?
can you help me to solve it?
Thanks
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July 20, 2018 at 6:14 pm #22995
Hi,
I’m sorry, I try many ways but can’t find solution.
Could you try contact with your Hosting supporter to help increase my max_execution_time refer this topic https://github.com/woocommerce/woocommerce/issues/14406
Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
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