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Viewing 10 posts - 1 through 10 (of 11 total)
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  • September 29, 2021 at 11:01 pm in reply to: Claue theme demo import issue #42332
    helpdesk
    Support Expired

    Hello,

    I am still waiting for a response from you regarding the refund, I am not using your theme.

    I would appreciate your urgency in this matter.

     

    September 24, 2021 at 2:50 pm in reply to: Claue theme demo import issue #42295
    helpdesk
    Support Expired

    Hi,

    We have installed another theme with demo import it is working fine with WPbaker builder and is light weight all theme functions are working perfectly.
    You check here please http://justagirl.co.za/yoome/ all the customization we need is working fine.

    It means there is not any problem with our hosting the problem is with claue theme. The hosting service charged us additionally when we changed hosting from Windows to Linux hosting.

    The claue theme has still problems we followed your all instruction it wasted our time result is nothing now we would want a refund which I have paid for claue.

    Please proceed our refund ASAP we are already in trouble.

    Thanks.

    September 24, 2021 at 11:40 am in reply to: Claue theme demo import issue #42293
    helpdesk
    Support Expired

    Which hosting server you suggest please?

    September 24, 2021 at 11:40 am in reply to: Claue theme demo import issue #42292
    helpdesk
    Support Expired

    Hi,

    We are using shared hosting service of this https://www.axxess.co.za/

    We have uploaded all the files, which you have mentioned in given link. Problem is not solved still.
    Can you please check it?
    Thanks

    September 23, 2021 at 11:03 pm in reply to: Claue theme demo import issue #42285
    helpdesk
    Support Expired

    Hi,

    Can you please complete the installation fresh wordpress is installed on Linux hosting with same credentials which we have sent already.

    Please complete it ASAP.

    Thanks

    September 23, 2021 at 6:11 pm in reply to: Claue theme demo import issue #42282
    helpdesk
    Support Expired

    Please wait I will update you as the process is incomplete from hosting migration.
    Thanks

    September 23, 2021 at 4:50 pm in reply to: Claue theme demo import issue #42280
    helpdesk
    Support Expired

    Hi,

    We have changed our hosting from windows to Linux. Login credentials are same.
    Can you please install and complete the claue theme?
    Let us know when is it will be online? Please complete it ASAP.

    Thanks

    September 22, 2021 at 9:35 pm in reply to: Claue theme demo import issue #42271
    helpdesk
    Support Expired

    I would like to understand why this is a hosting error, it is a wordpress theme and should not have issues.

    We will wait for our hosting support to respond to us, this has taken a week to install a simple ecommerce theme, I am so dissappointed by this.

    September 22, 2021 at 9:30 pm in reply to: Claue theme demo import issue #42270
    helpdesk
    Support Expired

    Hi, Harry

    Thanks for clearing we are contacting with our hosting support let’s see if they can help to change the hosting.

    Regards,
    Sajjad

    September 22, 2021 at 9:08 pm in reply to: Claue theme demo import issue #42268
    helpdesk
    Support Expired

    Hi, Harry

    Thanks for the support!
    How you can say window hosting not working well with PHP? PHP and WordPress is running on our current hosting. However you can say our theme needs some PHP libraries which are not working with windows hosting.
    We can easily change .htaccess settings.

    Please let us know what we have to do?
    We must have to change hosting Apache or Ngnix?
    Or we have to change .htaccess settings in current hosting?

    Thanks

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Viewing 10 posts - 1 through 10 (of 11 total)
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