Nina M

[Nina M]

Hi Harry,

Could you please reply to our previous questions 3/4/5/ ?

Plus, please find our last questions :

About our question 3/ is it possible to add a word like our screenshot : example from http://www.zara, please see the attached screenshot.

Question 2/ f/ Please see our attached screenshot and need. How could we set up it, for the wishlist icon, like we have for the cart icon ?

Thanks for your quick support

Nina M.

 

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[Nina M]

Thank you Harry for your return, we are working on your advices.

Few questions more from our clients :

Question 3/ Many of them don’t understand the rectangles to decide how many poducts to display on the screen – please see our Screenshot – Could we add please an explanation when customers click on these rectangles ? Like the “bleu acier” wording in the other screenshot (Question 1.1)

Question 4/ When we search a term, the research is limited to 10 products. As you can see when we serach “bracelet” we have only 10 products who are proposed to the clients, but we have more than 20 products in our shop.
=> Please help us to get a research unlimited. Thus clients could find what they are looking for easier.
See screenshot Question 4/

Question 5/ We send our sales in tracked mails for our clients and would lie to communicate to them the number to follow their mails. How could we do so please ?
We already set up emails for receiving orders and orders shipment. When we click on “orders closed” the automatic orders shipment email is sent. How could we add manually the code for the tracked mails please ?

Thanks a lot for your help !

Nina M.

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[Nina M]

+ As you can see on our Wishlist screenshot 2. b-, the translation English to French disappears… Do you have an explanation for this please ? We don’t undertand why it disappears without any action from us…
So we always have to correct it manually, and are not warned when it’s not good again…

Thanks a lot for your help

[Nina M]

Question 2/ About favourite products several questions :

a- Is it possible to add a “Wishlist” quick link in the page “My account” ?

b- In the page “Wishlist”, is it possible to add a “Notify me when available”(=”Waitlist”) button, when products are out of stock ?

c- When we are in the Homepage, or in a Categorie / the All Shop page, the “♡” to add the product in the Wishlist does not appear directly. We need to go on the image to see it. Is it possible to make it evident on the first picture of the product ? Please see our screenshot to understand our issue.

d- When we click on the “♡” to add the product in the Wishlist, the “♡” disappears. In Homepage, Categorie/All shop pages and also in product detail pages.
Many customers did no understand what happen, it’s very strange actually. Instead of that, could we have a “full heart” ?

e- When clients are not connected / have no account, what happens when we click on the “♡” to add the product in the Wishlist ? Could we have a message to ask them to connect themselves or create an account please ?

 

Please see for each questions a screenshot to better explain.

Thanks a lot for your support

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[Nina M]

Perfect, thank you so much Harry

[Nina M]

Hi Harry,

1. We already added Instagram feed on our website. On computer the apparence is exactly what we want, but on Mobile devices it’s not. Thanks for your help
2. Okay done, seems like better, thank you

[Nina M]

Hi Harry,

We manage to display on computer device Instagram like we want (6 pictures on 1 row) but on Mobile device we have huge pictures of each Instagram posts. As we asked you before with the previous Instgaram plugin, could we have the same 6 pictures displayed as small pictures by 3 columns x2 rows for Mobile device ?

Plus, could you please indicate us how to reduce/grow spaces between each bloc on the homepage ? And for computer and mobile devices ?
Actually, with the new Instagram plugin it changed all 🙁
Please indicate us how to do so because we need to correct the space from the screenshot attached, and others more…

Thanks a lot for your help

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[Nina M]

Hi Harry,

We find how to display our feed, with a simple “Text” widget it works.

No more question from now
Thanks for your help

[Nina M]

Hi Harry,

Okay that’s why ! What a shame, we love thhe previous version of Instagram display.

Okay so we install the plugin you recommend, they ask to use a shortcode (screenshot 1), but we don’t know how to add it on our homepage with the previous Instagram widget (screenshot 2).

Could you please help ?

Thanks so much

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[Nina M]

Hi Harry,

Perfect ! It is exactly what we are waiting for, thanks a lot

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