wordpress issues

[Sgmonster]

back end of bikershades.com is so slow.   Sunglassmonster.com is so much faster!

its so difficult to work on orders or make changes to the site because the wordpress is so slow.

why is this?

can you help fix?  thank you!

[Sgmonster]

Hello:

Customers are no longer receiving order confirmation emails.

I did a couple of test orders, and didn’t receive any confirmation emails.

can you help?

Thank YOU!
Tom Shiao

[Sgmonster]

This reply has been marked as private.

[Harry]

Hi Tom,

1. For site performance, please try contact to WP Rocket team for help.

2. Please install this plugin https://wordpress.org/plugins/wp-mail-smtp/ and setting SMTP for your site that will help you send email.

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Sgmonster]

I have another question:

When customers add a product to the cart, it goes to the checkout page.  This process is not very seamless. Isn’t there an option where a window pops up and shows all the items in the cart, rather it going to the checkout screen?

I believe your test site has this feature.

thank you!
Tom

[Sgmonster]

I have another question:

We want to change the format of our checkout process and make it better.

Is there a plugin that you recommend us use?

thanks,

Tom

[Harry]

Hi Tom,

1. Please go to WooCommerce > Settings > Products > Add To Cart behavior and uncheck the first field, check in 2 last fields

2. Please follow it https://woocommerce.com/posts/customize-checkout-fields-woocommerce/ or try a plugin https://codecanyon.net/item/woocommerce-checkout-manager-add-custom-fields-to-checkout-order/22514305

Checkout Field Editor

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Sgmonster]

Hello Harry:

We have these odd blue lines on the product pages.  Do you know what is causing this?  Or know how to get rid of them?

thank you,

Tom

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[Harry]

Hi Tom,

I check your site and not see problem https://tppr.me/NHjof did you fix?

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Sgmonster]

Hi, yes. finally!  It was caused by EWWW when it optimized the images.   We are using siteground now and it is much better than bluehost.  The SG optimizer plug is also very good.

I have another question:  How can I widen the text area on the top header?   Currently, if I have too much text, it takes 3 lines.  See attached.

thank you.

Also, can you send me the link to renew support?

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[Harry]

Hi Tom,

Please add below code to Claue > Theme Option > General Layout > Custom CSS

.jas-col-md-4.jas-col-sm-6.jas-col-xs-12.start-md.start-sm.center-xs,
.jas-col-md-4.jas-col-sm-2.jas-col-xs-12.flex.end-md.hidden-sm.hidden-xs {
	max-width: 10%;
	flex-basis: 10%;
}
.jas-col-md-4.jas-col-sm-6.jas-col-xs-12.center-md.end-sm.center-xs {
	max-width: 80%;
	flex-basis: 80%;
}

and remove
in your code.

The link to renew support at https://themeforest.net/downloads

Thank and regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

[Sgmonster]

Hello:

I figured out how to add our logo on MOBILE as a link to our home page.   But the logo is SO small!  How can we make it bigger?

thank you,

Tom Shiao
http://www.bikershades.com

[Harry]

Hi Tom,

Please upload x2 size for mobile.

By the way, your support expired. Hurry up to renew your support, it now price is sale https://themeforest.net/downloads

Kind regards

Harry
Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio

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