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Viewing 10 posts - 1 through 10 (of 26 total)
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  • March 23, 2022 at 9:59 pm in reply to: Filter by Brand stopped working #43052
    HeavenlyR
    Support Expired

    I will copy and paste your message to them now.

    March 23, 2022 at 9:56 pm in reply to: Filter by Brand stopped working #43050
    HeavenlyR
    Support Expired

    have you tried the below suggestion?

    “In my opinion, with this trigger yith-wcan-ajax-filtered the theme author can find a way to add the compatibility”

    March 23, 2022 at 9:54 pm in reply to: Filter by Brand stopped working #43049
    HeavenlyR
    Support Expired

    I was hoping another person will pick this up.

    I am not convinced with your response as the plugin supports says it is the theme author ho can fix it for you.

    as I mentioned it was working fine until the theme updated and still working fine when I add new products. but the old one doesn’t show anymore.

    so the issue cannot be with plugin.

    March 22, 2022 at 6:44 pm in reply to: Brand filter doesn’t work #43037
    HeavenlyR
    Support Expired

    Okay, no problem.

    it is disappointing that we can’t sort this out.

    Maybe another person in your team might be able to help?

    March 22, 2022 at 6:08 am in reply to: Brand filter doesn’t work #43031
    HeavenlyR
    Support Expired

    you made a change to the website and no products are showing on the main page under trending , please un-do ASAP!!

    March 22, 2022 at 2:24 am in reply to: Brand filter doesn’t work #43026
    HeavenlyR
    Support Expired

    what is this link that you sent me?

    did you check what the plugin support recommended?

    March 21, 2022 at 10:18 pm in reply to: Brand filter doesn’t work #43024
    HeavenlyR
    Support Expired

    another reply from them ;

    In my opinion, with this trigger yith-wcan-ajax-filtered the theme author can find a way to add the compatibility

    March 21, 2022 at 8:53 pm in reply to: Brand filter doesn’t work #43023
    HeavenlyR
    Support Expired

    Hi, they just replied to my enquiry, please see below

     

    Hi there,

    thanks for contacting us. The issue I think the theme author are right, but probably we can try to fix it because, in my opinion, we simply need to init again the load more after a filter was applied.

    We have a trigger called yith-wcan-ajax-filtered triggered after a filter was applied, the theme author can use this to reinit the load more feature.

     

    March 21, 2022 at 6:48 pm in reply to: Brand filter doesn’t work #43021
    HeavenlyR
    Support Expired

    everything was working fine, when the new update happened then this issue appeared.

    March 21, 2022 at 6:46 pm in reply to: Brand filter doesn’t work #43020
    HeavenlyR
    Support Expired

    I have contacted them but they are not responsive.

    I believe this should be a very basic issue for you, why don’t you help me?

    Regards,

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Viewing 10 posts - 1 through 10 (of 26 total)
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