This topic contains 9 replies, has 2 voices, and was last updated by  Harry 3 months ago.

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    I have installed correctly all the GECKO theme. (Love it. It is very easy to customize!) But I am having trouble visualizing the home page content. I change text, add photos, etc. But nothing appears. Nothing in front page gets published. Is it my WordPress version? Also Bakery/VisualComposer doesn’t seem to be working. You can see that the icons are not active. I have used themes before but never had this issue. I can see the shop, but not the home page. HELP.

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    I see the WordPress version and theme version on your site outdated while WP Bakery PageBuilder is latest version.

    Please update WordPress and update theme http://support.janstudio.net/forums/topic/updating-the-theme/ to last version.

    Let me know if the issue resolve or not.

    Have a nice weekend!



    I cannot seem to find the file. It keeps telling me its not possible. I am not a tech savy person. Is there a way to purchase support so someone can do this for me?

    Many thanks!

    message while installing toolkit: The plugin does not have a valid header.

    message while installing wordpress:

    he update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.: wp-admin/includes/update-core.php

    Installation Failed



    Please go to this page https://themeforest.net/item/gecko-powerful-ajax-woocommerce-theme/15863658 and purchase for extend support http://take.ms/wesvc

    Please follow this topic for to resolve your issue https://wordpress.org/support/topic/unable-to-update-wordpress-6/

    Best regards



    Thank you very much!

    I have purchased the Extended support.

    I will keep trying to fix wordpress update.


    Thank you very much.

    Feel free contact us again if you need more help.

    Best regards



    Still not able to see anything in my page. Ive updated the latest version of everything and still I can’t see the template.

    Maybe this template will not work for us. Ive been working in putting up the data and lost it several times when trying to upload all the sample pages.

    Can you help me see why we can’t see anything?



    I checked your site it now running outdated version 1.6.3 Please update theme http://support.janstudio.net/forums/topic/updating-the-theme/ to latest version 1.6.5 and update Visual Composer at Appearance > Install plugin.

    Best regards


    I have dowloaded the plug in to update version 5 times and still i get the same message:

    Unpacking the package…

    The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature




    I check your site it now work well. Did you fix?

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