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This topic has 3 replies, 2 voices, and was last updated 5 years, 6 months ago by Harry.

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- October 23, 2018 at 10:33 pm #25962
  
  Chelseathisisme
  
  Hi,
  
  On homepage 3, the video banner does not play on mobile.
  
  how do I fix this?
  
  thanks
- October 23, 2018 at 11:21 pm #25968
  
  Harry
  
  Hi,
  
  On Mobile video can’t play because they want save data for user, you have to change it to image.
  
  Regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
- October 24, 2018 at 12:16 am #25970
  
  Chelseathisisme
  
  can you you please be a more detailed? does that mean the video won’t be able to play on mobile? to change to image how is that done? does it mean the mobile and desktop has to be images only?
- October 24, 2018 at 8:24 am #25973
  
  Harry
  
  Hi,
  
  Yes, please check this article for more detail https://webkit.org/blog/6784/new-video-policies-for-ios/
  
  We recommend use an static image or gif image. Please upload backgound image for the row wrap video.
  
  Kind regards
  
  Harry
  Premium Wordpress themes and plugins, Best WooCommerce theme https://themeforest.net/user/janstudio/portfolio?ref=janstudio
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