Loomfolks

[Loomfolks]

Hi Harry,

Thanks for the help. The problem got solved. Appreciate your support and Help.

Cheers

Naresh

[Loomfolks]

Hi Harry.

When i click on the Begin Install i get the following MSG :

“Sorry, you are not allowed to access this page”

Please Advice

Naresh

[Loomfolks]

Hi Harry,

I renamed the folder to ““js_composer-old” but the problem now is i am not able to see the Appearance > Install plugins and update plugins.

Please advice

Naresh

[Loomfolks]

Hi Harry,

When i update the visual composer plugin i am getting the below error :

Downloading update from http://janstudio.net/plugins/vendors/js_composer.zip…

Unpacking the update…

Installing the latest version…

Removing the old version of the plugin…

The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. assets/vc/vc-element-icons/element-icon-separator.svg, assets/vc/vc-element-icons/element-icon-post-masonry-grid.svg, assets/vc/vc-element-icons/element-icon-progress-bar.svg, assets/vc/vc-element-icons/element-icon-wordpress.svg, assets/vc/vc-element-icons/element-icon-ninja-forms.svg, assets/vc/vc-element-icons/element-icon-message-box.svg, assets/vc/vc-element-icons/element-icon-doughnut-chart.svg, assets/vc/vc-element-icons/element-icon-woo-commerce.svg, assets/vc/vc-element-icons/element-icon-vc-logo.svg, assets/vc/vc-element-icons/element-icon-facebook.svg, assets/vc/vc-element-icons/element-icon-category.svg, assets/vc/vc-element-icons/element-icon-layer-slider.svg, assets/vc/vc-element-icons/element-icon-media-masonry-grid.svg, assets/vc/vc-element-icons/element-icon-my-shortcode.svg, assets/vc/vc-element-icons/element-icon-google-fonts.svg, assets/vc/vc-element-icons/element-icon-revolution-slider.svg, assets/vc/vc-element-icons/element-icon-raw-js.svg, assets/vc/vc-element-icons/element-icon-widget-sidebar.svg, assets/vc/vc-element-icons/element-icon-contact-form-7.svg, assets/vc/vc-element-icons/element-icon-row.svg, assets/vc/vc-element-icons/element-icon-gravity-forms.svg, assets/vc/vc-element-icons/element-icon-line-chart.svg, assets/vc/vc-element-icons/element-icon-single-image.svg, assets/vc/vc-element-icons/element-icon-hover-box.svg, assets/vc/vc-element-icons/element-icon-excerpt.svg, assets/vc/vc-element-icons/element-icon-posts-slider-2.svg, assets/vc/vc-element-icons/element-icon-image-gallery.svg, assets/vc/vc-element-icons/element-icon-separator-with-text.svg, assets/vc/vc-element-icons/element-icon-faq-toggle.svg, assets/vc/vc-element-icons/element-icon-media-grid.svg, assets/vc/vc-element-icons/element-icon-twitter.svg

Plugin update failed.
Plugin not activated. A higher version of Visual Composer is needed for this theme. Please update the plugin.

 

Please Advise

[Loomfolks]

Dear Harry,

We followed the process as per the URL you have referred above … but the problem still persist.

Please advise.

You already have access to our back-end we request you to look into this matter at the earliest.

Thanks

Naresh

[Loomfolks]

Hi Harry,

Can please guide us on how to update the team or where to get the updates from???

Thanks

Naresh

[Loomfolks]

Hi Harry,

Sorry for the tardy reply.

When you add the GA script to the site the “Empty Cart” issue does not show immediately due to the cache.

Here is how we have replicated the issue :

Scenario 1 : In Chrome open the site in “Incognito” mode and try to add multiple products to the cart and then you can go to “Mini Cart” and click on “View cart”

Scenario 2 : Open the site in Private Browse in firefox and try to add multiple products to the cart and then you can go to “Mini Cart” and click on “View cart”

Hope the above pointers are enough for you to replicate the issue.

We will be monitoring your sessions using “Lucky Orange” https://www.luckyorange.com

Thank You

Naresh

[Loomfolks]

Hi,

Did you add the Analytics Code ? which i have mentioned / added in my previous topic and then tested it ?

Bcz i have clearly mentioned that i have removed the GA script for now and since it is working fine.

You have to add the GA script to see the “Cart Empty” Issue

Please advise

Thank You

Naresh

 

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